Because bike sizing varies by discipline (e.g., Road, MTB, or Kids) and brands use different metrics, finding your fit comes down to two key measurements: your overall height and your inseam.

Pro Tip: For road bikes, frame sizes are traditionally measured in centimeters based on the top tube length.

If your measurements fall directly between two sizes, use your body proportions and riding style to decide:

Size Up If: You have a long torso or a wingspan that is longer than your overall height.

Size Down If: You prefer a more agile, lighter frame, or want a slightly more upright, comfortable riding position.

Proper frame size is just the starting point. Component adjustments (like saddle height and stem length) are crucial for comfort. If you experience discomfort or persistent pain while riding, we highly recommend consulting a local, professional bike fitter.

Don't guess your fit. If you need personalized advice on which size to choose, our team of cycling experts is ready to assist.

To guarantee safety, maximize performance, and prolong your bicycle's lifespan, regular servicing is vital.

We recommend scheduling a comprehensive professional tune-up at least once a year.

Stop riding immediately and seek service if you hear frame creaks, notice skipping gears, or experience grinding brakes.

The specifications below represent general standard guidelines for modern bicycles, with a specific focus on carbon fiber components. Brand and model requirements vary heavily. Always prioritize the exact torque values stamped on your components or specified in the manufacturer’s manual.

Need a specific mechanical replacement that is not in our online shop? We can source the precise component for your build.

• How to order: Simply send our support team a message.
• What to include: Please provide your Order ID and include as many product details (model, year, component brand) as possible.
• What we provide: Our team will respond promptly with a formal quote and direct purchasing links for the correct replacement parts.

If your order arrived damaged, has a manufacturing defect, or is missing parts out of the box, we are here to correct it immediately.

• Next Steps: Please initiate a Warranty Claim through your user dashboard.
• What we need: Provide a detailed description of the issue along with clear photos of the affected area or the contents of your delivery box.

Our technician and support teams will review your claim and dispatch a resolution or replacement right away.

1. Razl.cc Statutory Retail Warranty

Every product delivered by Razl.cc is backed by a standard 24-month statutory warranty. If a defect arises during this period, our dedicated in-shop support team will coordinate repairs, replacements, or solutions directly through our available inventory.

2. Extended Manufacturer Warranty

Beyond our retail window, many of our high-end components carry extended coverage directly from the manufacturer. In these instances, we work as your liaison to ensure the brand sends official replacement parts or units directly to you.

A product is valid for a warranty claim if it suffers from flaws introduced during production or sourcing. Eligible issues include:

• Manufacturing Defects: Flaws in structural integrity, such as raw material imperfections, faulty carbon layups, or bonding separation.
• Workmanship Failures: Defective welds, machining errors, or out-of-specification tolerances from the factory.
• Component Failures: Internal mechanism failures (e.g., hydraulic leaks in un-serviced brake calipers, shifting mechanisms failing inside integrated shifters) under normal, intended riding conditions.

Warranty coverage strictly excludes issues resulting from external forces, neglect, or improper usage. Non-eligible issues include:

• Normal Wear and Tear: Items that naturally degrade through standard use (including but not limited to tires, inner tubes, brake pads, chains, cassettes, handlebar tape, and suspension seals).
• Improper Assembly & Maintenance: Damage caused by over-torquing bolts, neglecting regular service intervals, or using incorrect lubricants.
• Accidents and Impacts: Structural damage caused by crashes, drops, frame striking, or riding beyond the bike's intended discipline (e.g., using a road bike on downhill MTB trails).
• Unapproved Modifications: Any unauthorized alterations, paint stripping, or custom structural changes made to the product.

To help us resolve your issue efficiently, please submit your clam in using the button below, or send an email to our support team containing the following information:

• Order Identification: Your Order ID or Customer ID number.
• Detailed Description: A clear explanation of the defect and when it occurs.
• Clear Photographs: Visual evidence showing the specific defect area, alongside an overview shot of the entire product. Even if the issue is internal or hard to capture, always include photos to help our technicians assess the situation.

⚠️ Important Technical Note: Please leave the component exactly as it is. Do not attempt to repair, disassemble, or modify the item yourself outside of standard manufacturer guidelines. Self-repair attempts can mask the root cause of the failure and may void your warranty eligibility.

Initial Assessment: Our team will immediately review your submission and contact you regarding the next steps.

Pre-Registered Return: If we need to inspect the item physically, we will email you a prepaid return shipping label and an official complaint form.

Resolution Process: We will evaluate the component for repair or exchange it for a new unit. Some claims require us to forward the item directly to the manufacturer for specialized inspection.

Timeline: Processing times vary by product and defect complexity, generally taking up to 2 weeks. We will provide updates at every major step to keep the process completely transparent.

We know you want your new upgrades fast. Most orders ship out within 1–2 business days.

To guarantee reliable transit times and specialized handling for fragile cycling equipment, we partner with industry-leading courier services based on your location and selection at checkout:

• DHL Express / DHL Paket: Standard domestic and premium European ground logistics.
• UPS: Fast-tracked and priority global distributions.
• International Freight/Postal Logistics: Dedicated long-haul carriers optimized for oversized cargo (e.g., complete bike framesets and carbon wheelset boxes) to global destinations.

European Union (EU) Destinations

• Taxes & Duties: Orders shipped within the European Union are subject to applicable EU VAT at checkout. There are no additional customs duties, handling fees, or import borders to cross.
• Tracking: Comprehensive door-to-door tracking links are emailed to you as soon as the carrier scans your package at our warehouse.

Non-EU / Global Destinations

• Import Duties & Fees: If your delivery address is located outside the European Union, your order may be subject to local import taxes, customs duties, and customs brokerage fees levied by your destination country.
• Customer Responsibility: All cross-border duties, customs clearance clearances, and regulatory fees are the sole responsibility of the buyer and must be paid directly to the local courier or customs authority upon entry.
• Transit Delays: Cross-border shipping timelines are estimates and can fluctuate depending on local customs processing times.

We accept all major credit cards, PayPal, and Shop Pay. Looking to split up the cost of a high-end frameset or a new carbon wheelset? Financing options are available at checkout via Shop Pay installments depending on your region.

Instant Receipts: Upon successful checkout, an automated order confirmation outlining your invoice details and ordered items will be sent to your registered email address.

Inventory Verification: To maintain the high quality of our performance cycling components, orders undergo a rapid, final fulfillment check before being packaged.

Order Modifications: Once an order enters our automated fulfillment queue at our warehouse, modifications or cancellations cannot be guaranteed. Please review your configuration and delivery details carefully before confirming payment.

In strict accordance with EU Consumer Rights legislation, customers residing inside the European Union have the right to withdraw from their online purchase within 14 days of receiving their goods, without providing a reason.

• Condition of Goods: To qualify for a full refund, the items must be completely unused, unmounted, unsoiled, and in their original intact retail packaging with all manuals, small parts, and tags present.
• No Restocking Fees: Per EU law, standard statutory returns initiated within this 14-day window are exempt from restocking fees.
• Return Shipping: Unless otherwise stated or in cases of a verified manufacturing defect, the cost of return transport back to our EU hub is borne by the customer.

For orders delivered to destinations outside the European Union, the following terms apply to all approved returns:

• Return Window: You must request a return authorization from our team within 14 days of package delivery.
• Restocking Fee: International returns are subject to a restocking fee of up to 15% of the item's purchase price. This fee offsets the localized labor costs of technical safety inspection, diagnostic re-testing, and warehouse processing required to re-certify high-performance carbon components for retail sale.
• Non-Refundable Costs: Original international shipping costs, customs clearance fees, and import duties are strictly non-refundable. The customer is fully responsible for arranging secure, tracked return freight and covering all cross-border return logistics costs.